Resources
Here you can find a quick one-stop shop for all your community guides and information, including our must-read handbook, maps, Community Center room reservations, and access to your resident portal.
Resident Handbook
The CTC Resident Handbook is your guide to the many services and policies available at CTC. It is required for all residents to read the handbook thoroughly due to the multifaceted and critical information included. Some topics of interest include:
- Co-op Governance
- Responsibilities of a Co-op Member
- Specific Occupancy Rules
- Moving out of CTC
- Vehicles at CTC
- Maintenance, Grounds, and Safety Guidelines
- Schedule of Charges and Fees
Register
Here are some other things you need to register with CTC's office:-
Air Conditioners (AC)
All air conditioner units must be registered upon installation, and are only permitted during the AC season defined in the policy. -
Appliances
Any additional appliances, in use or not, brought into your apartment (additional refrigerator, freezer, dishwasher) must be registered as they carry a usage fee. -
Household Changes
Composition changes, such as vacating your unit, roommate changes, subleasing, or adding or removing lessees, must be reported with adequate notice before the change takes effect. -
Pets/Animals
Our policy allows cats, dogs, small caged animals, and aquariums for a fee. Medically documented animals must follow accommodations with UMN Disability Resource Center. -
Vehicles
All residents' and visitors' vehicles must have proper registration and visible validation while parked at CTC.
RentCafe Resident Portal
RentCafe is our new all-inclusive hub to pay rent, submit a maintenance request, and update or retrieve personal or unit information. RentCafe is a online portal available via desktop and mobile devices, as well as a downloadable mobile app for even greater efficiency! Expand RentCafe's services and features here, or log in directly to access your online account.
Maps
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CTC Grounds
Gain a general aerial perspective of the CTC property in reference to all buildings, addresses, streets, resident and visitor parking spots, laundry room locations, and ward perimeters.
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Outdoor Amenity Guide
Pinpoint the community gardens, sports courts, playgrounds, rain and sand barrels, charcoal grills, trash and recycling, composting containers, exercise equipment, and walking paths.
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USPS Mail Cluster Boxes
The United States Postal Service manages the mail delivery and mailbox clusters located around the co-op. CTC provides you with a mailbox assignment and keys upon move-in (or as requested).
Laundry Information
CTC uses BDS Laundry services, which supplies all the laundry equipment seen throughout our co-op. This includes the card-reader operated washers and dryers in our 38 laundry rooms, as well as the laundry cards and the re-value stations.
You can purchase and refill laundry cards at the re-value stations located in the Community Center and the Study Center. The Study Center station is accessible 24/7 with your laundry key.
Contact the office if a washer, dryer, or re-value station needs any maintenance support. Please include the building number and machine tag number when reporting repair issues.
Postal Service
The United States Postal Service (USPS) manages the mail delivery and mail cluster boxes (and parcel lockers) located around the co-op. CTC provides you with a mailbox assignment and keys upon move-in (or as requested).
Visit Postal Service at CTC for full details, including keys and set-up, receiving mail and packages, returning and finding misdelivered mail, and support.
Internet Services
Xfinity internet is included in CTC rental rates, yet residents set up their own account and equipment for their household.
For details on internet/modem set-up, resolving account issues or disputing charges, and upgrading services, visit Internet Services.
Private Room Reservations
Our Community Center has four rooms available for private reservations: the Meeting Room, Upstairs Room, Playroom, and Kitchen. From birthday parties to professional meetings, these spaces are perfect for any occasion. Complete your reservation request with CTC's office at least 72 hours in advance of your desired reservation.
Study Center
Located at the intersection of Gibbs Ave and Fifield Ave, our Study Center is accessible 24/7 with a key. The west entrance leads to the Study Rooms, while the south entrance provides access to the Music & Meditation Room and the Laundry Card Add-Value Station. For details, including the floor plan and access information, see our Study Center Floor Plan.
Music & Meditation Room
We have spaces for residents to practice meditation or their musical instruments in a room located in the Study Center (Fifield and Gibbs Ave). The Music Room also has a piano that residents are free to use. Reserve an available time slot here and use your laundry room key to enter the Study Center's south door.
Contact the office if the room or piano needs maintenance.
Community Garden Plots
CTC has 46 garden plots between five locations that residents can reserve to grow their own vegetables and flowers. Each spring, residents reserve these plots at our annual Garden Plot Selection event on a first-come, first-served basis, limiting one plot per household. Compost bins are also located at all five garden sites for our community to recycle organic contents from gardens and kitchens alike year-round. Finished compost for garden use is available upon request via CTC's office.
Stay Connected: Communication & Newsletter
- Email Notifications: Email is our primary way of communicating with residents. We send important community updates and maintenance notices to your registered email address, including unit-specific alerts. It’s essential to read these emails! Please contact the office to update or add an email to our records. You can also subscribe and view recent announcements here.
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Terrace Times Newsletter: CTC sends out the Terrace Times newsletter four times a year, packed with announcements, events, and community highlights. Keep an eye out for the next edition, or catch up on past issues for all the latest news!
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Maintenance Requests
As a co-op, it's everyone's responsibility to report damages or malfunctions right away. Submit a maintenance request through RentCafe, and our team will address it as soon as possible. Most repairs are free of charge.
For emergencies, call (651) 646-7526 anytime for immediate assistance.
See details.
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Pest Control
CTC provides pest control services for residents, handling both indoor and outdoor pests. Our contractor is usually onsite every Wednesday, with most services offered at no cost unless there’s persistent negligence or special circumstances. To request assistance, please contact the office.
Greater Details & Resources
Email is our primary method of communication with residents. We email your registered email address with relevant community announcements, as well as important maintenance notices specific to your unit or building. Thus, it is mandatory you receive and read these emails! Please contact the office to update or add an email address to our mailing lists.