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Response to COVID-19

Due to concerns COVID-19 concerns, CTC's office and community spaces are temporarily closed with all programming suspended until further notice. Please review the following changes and resources currently effective, keeping our community healthy and functional.

Updated August 14, 2020

Thank you in advance for your patience and understanding as we continue to adjust operations to ensure the highest level of service and safety during this unprecedented time of rapid change and uncertainty. We continue to be in direct contact with University officials and closely monitor information from the CDC, WHO and other credible sources. We will be sure to keep everyone updated, as to the most current changing of events. Together, we will navigate this conscientiously, courteously, and cooperatively! ✽

Important Topics below:

Suspended Operations and Programming

Temporary Closure of CTC’s Office; Operations to Continue Remotely

Effective Wednesday, March 18, 2020, CTC Management Team will shift to remote operations per the UMN President’s direction and Gov. Tim Walz Executive Peacetime Emergency Order. In which case, CTC’s office will be closed as an interim measure until further notice with expected delays in operations, including communication and non-urgent maintenance services. CTC is following the University's Sunrise Plan of reopening to achieve full, in-person operations at a date in the future.

Cancellation of Programs/Events:

Temporary Closure of the following CTC Community Spaces:

During the closures, we will be conducting sanitation of all communal areas including laundry rooms.


Maintenance Requests + Protocol

Place a Maintenance Request

Non-Emergency

Report any issues by creating a maintenance request via your RentCafe account. Refer to our Priority Level chart to indicate the severity of your request appropriately.

For the safety of you, your family, and our team, we will contact all residents who place a maintenance request before starting services. This is to confirm we have all parts necessary to complete the work needed and minimize the number of trips in and out of your apartment. To do this, we need the most up to date contact information for your household. Please list updated phone numbers and email addresses in the full description. Your work will also be completed quicker if you create one work order for multiple requests. 

Emergency

Call 651-646-7526 for maintenance support (on-call 24/7) during any emergencies.

Give Techs Room to WorkGraphic depicting 1 meter distance between individuals

Practice social distancing (allowing 6 feet between individuals) or do not be present when our technician arrives to fulfill your maintenance request. Additionally, we will take every precaution to optimize the health and safety of our residents and maintenance team while servicing requests.


Laundry Room Use + Cleaning

A professional service will sanitize the laundry rooms twice a week, in addition to the standard member cleaning assignment. Even so, it is imperative that all residents take precautions as we all work together to prevent the spread of the COVID-19 virus.

Disinfectant Spray Bottle

Guidelines for All Residents:

Covid-19 can live on hard surfaces like countertops and handles. While medical professionals assume the virus doesn't live long on clothing (estimated between a few hours and a day), germs and viruses can survive in washing machines and spread from one load of clothes to another.

Member Cleaning Tasks:

The assigned member will continually fulfill their laundry room cleaning with the standard two day minimum. Despite the added professional cleaners coming in weekly to sanitize the rooms, we are counting on our cooperative members to maintain a clean and safe environment for our community’s access.


Add Money to Laundry CardsPictures of Laundry Room Key and Study Center Entrance

With the Community Center building temporarily closed, we redirect all residents to the Add Value station located at the Study Center. Access the station by using your laundry room key (U of M #57) on the south entrance facing Gibbs Avenue. VIEW MAP.

Receive a replacement or additional laundry room key ($10) by placing a maintenance request, then it will be delivered to your home as soon as possible.


Resident and Visitor Parking 

Policy Enforcement

Respective parking permits are still required for residents and visitors to park on CTC property, and tickets will be distributed per usual for policy violations. Please ensure you adhere to all other parking rules and regulations while your/visitor's vehicle stays on the CTC premises.Review CTC’s Parking Policy (pages 23-25).

Reserved Staff Parking

No parking in CTC/CCCC Staff parking during normal business hours. At this point, staff parking spaces are continuously off-limits on weekdays between 6:00 am-6:00 pm. 

New Resident Parking Permits

Please follow the process below to attain a parking permit for your new vehicle:

  1. Send an email to ctc@umnctc.org with the following information:
    1. The make, model, color, year and license plate number of your new vehicle.
    2. Attach to the email some sort of documentation (preferably a photo or PDF) of either your insurance information or your title / vehicle registration.
    3. Note that the documentation you send us must feature your name and the vehicle’s information.
    4. If this is your unit’s 2nd vehicle, you must send a completed Add Charges form as well to get a second permit. You can request one in your initial email, otherwise the office will send you one automatically if it sees you are registering the 2nd vehicle for your unit.
  2. Once proper documentation is received, the office will send you two things:
    1. Via email, you will receive the 4-digit number of your parking permit. Please write this number legibly on a piece of paper and display prominently on your dash until you receive your official permit.
    2. Via USPS, you will receive your official permit. Once you receive it, please place this permit on your vehicle’s rearview mirror and be sure to take note of the responsibilities listed on the back of the permit. Misuse of the permit can result in a $100 fine.

After a week, it is assumed you will have received your pass by that time you will be expected to display the official permit. If you do not receive it, please inform the office to avoid a ticket. This permit will authorize you to park only in approved resident parking spots (not visitor, staff or service spots). 

Visitor Parking Permits

Visitor passes are still being routed through the office as we work remotely. Note that while visitors are allowed, gathering especially in large groups is greatly discouraged during this time of social distancing.

Please follow this new process for acquiring a visitor pass:

  1. Send an email to ctc@umnctc.org with the following information:
    1. The make, model, color and license plate of your visitor’s vehicle.
    2. The time needed for the pass (no more than a week at a time).
  2. The office will send you back a PDF file of your parking ticket.
  3. Please print the ticket and display it on your dash for the duration of your visitor’s stay at CTC. This pass will authorize your visitor to park in CTC visitors-only parking spots until the pass expires. 
    1. If you are unable to print off your pass, please write big and legibly the serial number found on the pass as well as the expiration date on a sheet of paper that is displayed prominently on your visitor’s dash.


Rent Payment Submission

Accepted methods remain RentCafe (online), BillPay, and personal/cashier’s checks. Without our accountant on site every day, please allow 2-3 business days for the withdrawal to appear in your bank account, as well as the payment to be reflected in your RentCafe ledger if not submitted through RentCafe.

Community Center External Drop Box


Check Deposits

Place check deposits in the external drop box of the Community Center, as the building will be closed. The external drop box is located on the west side of the Community Center, which faces the playground in Ward 9. View Map.

< If moving out during the remote operations interim, please return all unit keys to the external drop box before midnight on your vacate date.


Protect Community Health

Please adhere to the community-based measures to mitigate the spread of coronavirus disease (COVID-19), working together to keep our co-op a clean and safe environment for all. 

Update: Outdoor Facilities - Reopening Guidelines

Effective July 10, 2020, all CTC playgrounds and sport courts* are reopen for community use. Despite reopening, COVID-19 still looms overhead, in which it is important you, your children, and neighbors follow CTC’s Outdoor Facility Guidelines when outside for these spaces to remain open. CTC outdoor facilities are not sanitized; use at your own risk. 

Outdoor facilities = all external equipment and structures (playgrounds, sport courts + fields, benches, railings, gates, etc.) 

*Pickleball and basketball nets will be reinstalled the week of July 13.


COVID-19 Voluntary Disclosure Form

In order to provide the best community management of COVID-19 within Commonwealth Terrace Cooperative, you may voluntarily self disclose here if you are symptomatic, have been exposed to, or are confirmed to have COVID-19. 

This is entirely voluntary. The information will assist in the management of localized communal spread of COVID-19. No personal identification information will be shared.


COVID-19 Resources and News

News
University of Minnesota Resources
Financial Support

Food Shelves (Support)